Terms and Conditions
As a responsible training provider, we aim to make our terms and conditions to our students as transparent as possible. This is in terms of both our responsibilities to you and your rights as a student, as well as the general conditions that are set for as a supplier. If, however, you have any questions at all, please do not hesitate to contact us.
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply the Courses listed on our Website to you. Please read these terms and conditions carefully before ordering any Courses.
The Website provides information on the Courses and other services available through our Website or offered by NCCE. All RQF Courses advertised on this Website are provided by awarding bodies such as NCFE and Cache.
We take no responsibility for resources we recommend in terms of publishing dates or content.
We reserve the right at our sole discretion to refuse enrolment on any of the courses we offer.
Course Materials: learning materials, support and tuition (where applicable) relating to any Courses.
Course(s): the services, distance learning courses and course materials as provided by NCCE
Data Protection Legislation: the current data protection legislation, being GDPR along with the Data Protection Act 2018, and as adjusted on the UK’s departure from the European Union.
Website: www.ncce-learn.co.uk
2. REGISTRATION, PASSWORDS AND SECURITY
2.1 When you register for any part of the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
2.2 If you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately using the contact request tab on the website. When you enrol for a Course you will be issued with a student number which will be retained by you throughout your relationship with us.
2.3 If we have reason to believe there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.
2.4 Any personal information or data provided to us, such as names and email addresses, will be processed and used in order to provide you with any Courses you purchase. Any processing and use of your personal data will be considered as provided with consent in accordance with the relevant Data Protection Legislation for the above reasons.
3. YOUR STATUS
By placing an order for Courses through our Website, you warrant that you are: (a) legally capable of entering into binding contracts; and (b) at least 16 years old.
4. PLACING AN ORDER
After placing an order, you will receive an email from us acknowledging that we have received your order. Enrolment onto any of our courses is subject to our discretion. If for any reason we do not accept you onto a Course a full refund of any monies already paid will be provided.
5. AVAILABILITY AND DELIVERY
5.1 Materials are all online only, there is not an option for you to receive your Course in paper format. Log in details will be sent to you after completion of full registration. If you do not receive your log in details within 5 working days of registration, please contact us.
6. COURSE MATERIALS
We endeavour to ensure course materials are updated annually as part of our review process. We do not take responsibility for changes in or introduction of any primary or secondary legislation or policies introduced by external bodies between our review dates.
7. YOUR CONSUMER RIGHTS
7.1 If you are contracting as a consumer, you may cancel your order at any time within fourteen days, beginning on the day your log in details are sent to you. NCCE will not take any responsibility if you do not receive the email containing your log in details.
7.2 If you cancel within fourteen days you will receive a refund of the price paid.
7.3 To cancel your order, you must contact the Student Services Team by email on support@ncce-learn.co.uk. This email must be received to us no later than fourteen days from the day you received your log in details.
7.4 After fourteen days have elapsed, any and all fees become payable by you.
8. OUR REFUNDS POLICY
8.1 We offer a refund on all online Courses and Course Materials if you have emailed your cancellation within fourteen days
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. PRICE AND PAYMENT
9.1 The price of any Courses will be as quoted by us or on our Website from time to time, except in cases of obvious error. These prices include VAT. (A total order price including VAT is given when using the on-line checkout). Prices may be liable to change at any time. Special offers are subject to availability. Special offer discounts are only available at the time of ordering and cannot be backdated.
9.2 Our site contains a number of Courses and it is always possible that, despite our best efforts, some of the Courses listed on our site may be incorrectly priced. We reserve the right to change Course prices at any point without notice.
10. PAYMENT BY INSTALMENTS
Courses with monthly payments directly to us: We offer the opportunity to all learners to choose from a range of pay monthly payment plans to support students to spread the cost of their course. We offer this service directly and at no extra cost to you. We ask that you upkeep your payments, which are each due on the first of the month by Direct Debit. We use the vendor Stripe for your Deposit and GoCardless for Direct Debit payments. You will not be asked to share you bank details with us, nor should you offer as such. You will pay your deposit at check out, but will be sent an external link from GoCardless on behalf of NCCE to set up your Direct Debit.
11. REGISTRATION AND CERTIFICATION WITH AWARDING BODIES
11.1 NCCE will register you with the awarding organisation on your behalf, and therefore we ask for specific personal information before your course begins. This information is used for the purpose of registration and in accordance with GDPR.
11.2 All outstanding debts owed to NCCE must be paid before we will issue you with a certificate of completion.
11.1 Many of our Courses are accredited by National Awarding Organisations, including, but not limited to NCFE, CACHE and TQUK. Due to changes in certification processes, it may occasionally be necessary to substitute an Awarding Organisation for another of similar or superior status. We reserve the right to do so without notice.
12. COURSE EXTENTIONS
12.1 You are strongly encouraged to complete your Course within this time period as linked to your chosen course, although we do not charge for extensions where this has not been possible.
12.2 From time to time, awarding bodies may decide to withdraw a version of a qualification and then update with another. Students registered on the original will be notified in advance with around 6 months notice to complete. Students will also be given the option to transfer to the new version of the qualification if they prefer, and will be charged at the same cost of registration as set by the awarding body.
13. COURSE TRANSFER
13.1 We retain the sole discretion concerning whether you may transfer to another Course offered by us. Requests to transfer courses must be made within fourteen days upon receiving the log in details.
13.2 In the event we agree that you may transfer to another Course the price difference and a £25 administration charge will apply. If we have registered you will the awarding body then you will also need to pay these registration fees.
13.3 Under no circumstance can a transfer be accepted if a student enrolment period has been over six months.
14. COURSE ASSISTANCE
All Courses advertised on this Website are provided by NCCE itself. We will not subcontract your learning to another provider. If you require any assistance in relation to your course you should in the first instance always contact the Student Services Team: support@ncce-learn.co.uk
15. PRACTICAL SESSIONS AND ASSESSMENTS
A confirmation email will need to be completed and agreed by the student before the commencement of any practical session / assessment.
16. OUR LIABILITY
16.1 The Courses and Course Materials are provided on an “as is” basis without any warranties, representations or conditions of any kind. NCCE, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third-party rights and the warranty of fitness for a particular purpose. NCCE make no warranties about the accuracy, reliability, completeness or timeliness of the Courses or Course Materials.
16.2 We will not be liable in any way for any increased costs or expenses, loss of profit, data, earnings, business, contracts, revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Courses, Course Materials or our Website or of any error or defect in them or of the performance non-performance or delayed performance of the Courses, Course Materials or this Website by us.
16.3 Notwithstanding any other terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
17. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights relating to the Courses and any Course Materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.
18. WRITTEN COMMUNICATIONS
18.1 When using our Website, you accept that communication with us will be electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.2 All formal notices from you should be sent by email.
19. EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the Courses, Course Materials or this Website that is caused by events outside our reasonable control.
19.2 NCCE is not liable for external third-party costs, including examination fees unless stated. When you enrol with NCCE at that point all prices include exams and assessment days. Should this price increase we will not pass this increase onto you so long as you remain within your study time allowance. In terms of observations or assessment days, this includes one full day unless otherwise stated. Additional sessions, if required due to student not being able to demonstrate performance,will incur additional costs in terms of assessor expenses, for which the student will be liable. Please also note that the prices are only all inclusive of practical and assessment days in the UK Mainland. We can support other locations, but alternative arrangements may be made. Functional Skills courses includes one free exam and re-sits will incur an additional cost.
20. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our Website.
The Website provides information on the Courses and other services available through our Website or offered by NCCE. All RQF Courses advertised on this Website are provided by awarding bodies such as NCFE and Cache.
We take no responsibility for resources we recommend in terms of publishing dates or content.
We reserve the right at our sole discretion to refuse enrolment on any of the courses we offer.
- DEFINITIONS
Course Materials: learning materials, support and tuition (where applicable) relating to any Courses.
Course(s): the services, distance learning courses and course materials as provided by NCCE
Data Protection Legislation: the current data protection legislation, being GDPR along with the Data Protection Act 2018, and as adjusted on the UK’s departure from the European Union.
Website: www.ncce-learn.co.uk
- INFORMATION ABOUT US
2. REGISTRATION, PASSWORDS AND SECURITY
2.1 When you register for any part of the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
2.2 If you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately using the contact request tab on the website. When you enrol for a Course you will be issued with a student number which will be retained by you throughout your relationship with us.
2.3 If we have reason to believe there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.
2.4 Any personal information or data provided to us, such as names and email addresses, will be processed and used in order to provide you with any Courses you purchase. Any processing and use of your personal data will be considered as provided with consent in accordance with the relevant Data Protection Legislation for the above reasons.
3. YOUR STATUS
By placing an order for Courses through our Website, you warrant that you are: (a) legally capable of entering into binding contracts; and (b) at least 16 years old.
4. PLACING AN ORDER
After placing an order, you will receive an email from us acknowledging that we have received your order. Enrolment onto any of our courses is subject to our discretion. If for any reason we do not accept you onto a Course a full refund of any monies already paid will be provided.
5. AVAILABILITY AND DELIVERY
5.1 Materials are all online only, there is not an option for you to receive your Course in paper format. Log in details will be sent to you after completion of full registration. If you do not receive your log in details within 5 working days of registration, please contact us.
6. COURSE MATERIALS
We endeavour to ensure course materials are updated annually as part of our review process. We do not take responsibility for changes in or introduction of any primary or secondary legislation or policies introduced by external bodies between our review dates.
7. YOUR CONSUMER RIGHTS
7.1 If you are contracting as a consumer, you may cancel your order at any time within fourteen days, beginning on the day your log in details are sent to you. NCCE will not take any responsibility if you do not receive the email containing your log in details.
7.2 If you cancel within fourteen days you will receive a refund of the price paid.
7.3 To cancel your order, you must contact the Student Services Team by email on support@ncce-learn.co.uk. This email must be received to us no later than fourteen days from the day you received your log in details.
7.4 After fourteen days have elapsed, any and all fees become payable by you.
8. OUR REFUNDS POLICY
8.1 We offer a refund on all online Courses and Course Materials if you have emailed your cancellation within fourteen days
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. PRICE AND PAYMENT
9.1 The price of any Courses will be as quoted by us or on our Website from time to time, except in cases of obvious error. These prices include VAT. (A total order price including VAT is given when using the on-line checkout). Prices may be liable to change at any time. Special offers are subject to availability. Special offer discounts are only available at the time of ordering and cannot be backdated.
9.2 Our site contains a number of Courses and it is always possible that, despite our best efforts, some of the Courses listed on our site may be incorrectly priced. We reserve the right to change Course prices at any point without notice.
10. PAYMENT BY INSTALMENTS
Courses with monthly payments directly to us: We offer the opportunity to all learners to choose from a range of pay monthly payment plans to support students to spread the cost of their course. We offer this service directly and at no extra cost to you. We ask that you upkeep your payments, which are each due on the first of the month by Direct Debit. We use the vendor Stripe for your Deposit and GoCardless for Direct Debit payments. You will not be asked to share you bank details with us, nor should you offer as such. You will pay your deposit at check out, but will be sent an external link from GoCardless on behalf of NCCE to set up your Direct Debit.
11. REGISTRATION AND CERTIFICATION WITH AWARDING BODIES
11.1 NCCE will register you with the awarding organisation on your behalf, and therefore we ask for specific personal information before your course begins. This information is used for the purpose of registration and in accordance with GDPR.
11.2 All outstanding debts owed to NCCE must be paid before we will issue you with a certificate of completion.
11.1 Many of our Courses are accredited by National Awarding Organisations, including, but not limited to NCFE, CACHE and TQUK. Due to changes in certification processes, it may occasionally be necessary to substitute an Awarding Organisation for another of similar or superior status. We reserve the right to do so without notice.
12. COURSE EXTENTIONS
12.1 You are strongly encouraged to complete your Course within this time period as linked to your chosen course, although we do not charge for extensions where this has not been possible.
12.2 From time to time, awarding bodies may decide to withdraw a version of a qualification and then update with another. Students registered on the original will be notified in advance with around 6 months notice to complete. Students will also be given the option to transfer to the new version of the qualification if they prefer, and will be charged at the same cost of registration as set by the awarding body.
13. COURSE TRANSFER
13.1 We retain the sole discretion concerning whether you may transfer to another Course offered by us. Requests to transfer courses must be made within fourteen days upon receiving the log in details.
13.2 In the event we agree that you may transfer to another Course the price difference and a £25 administration charge will apply. If we have registered you will the awarding body then you will also need to pay these registration fees.
13.3 Under no circumstance can a transfer be accepted if a student enrolment period has been over six months.
14. COURSE ASSISTANCE
All Courses advertised on this Website are provided by NCCE itself. We will not subcontract your learning to another provider. If you require any assistance in relation to your course you should in the first instance always contact the Student Services Team: support@ncce-learn.co.uk
15. PRACTICAL SESSIONS AND ASSESSMENTS
A confirmation email will need to be completed and agreed by the student before the commencement of any practical session / assessment.
16. OUR LIABILITY
16.1 The Courses and Course Materials are provided on an “as is” basis without any warranties, representations or conditions of any kind. NCCE, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third-party rights and the warranty of fitness for a particular purpose. NCCE make no warranties about the accuracy, reliability, completeness or timeliness of the Courses or Course Materials.
16.2 We will not be liable in any way for any increased costs or expenses, loss of profit, data, earnings, business, contracts, revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Courses, Course Materials or our Website or of any error or defect in them or of the performance non-performance or delayed performance of the Courses, Course Materials or this Website by us.
16.3 Notwithstanding any other terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
17. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights relating to the Courses and any Course Materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.
18. WRITTEN COMMUNICATIONS
18.1 When using our Website, you accept that communication with us will be electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.2 All formal notices from you should be sent by email.
19. EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the Courses, Course Materials or this Website that is caused by events outside our reasonable control.
19.2 NCCE is not liable for external third-party costs, including examination fees unless stated. When you enrol with NCCE at that point all prices include exams and assessment days. Should this price increase we will not pass this increase onto you so long as you remain within your study time allowance. In terms of observations or assessment days, this includes one full day unless otherwise stated. Additional sessions, if required due to student not being able to demonstrate performance,will incur additional costs in terms of assessor expenses, for which the student will be liable. Please also note that the prices are only all inclusive of practical and assessment days in the UK Mainland. We can support other locations, but alternative arrangements may be made. Functional Skills courses includes one free exam and re-sits will incur an additional cost.
20. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our Website.
