Terms and Conditions
As a responsible training provider, we aim to make our terms and conditions to our students as transparent as possible. This is in terms of both our responsibilities to you and your rights as a student, as well as the general conditions that are set for as a supplier. If, however, you have any questions at all, please do not hesitate to contact us.
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply the Courses listed on our Website to you. Please read these terms and conditions carefully before ordering any Courses.
The Website provides information on the Courses and other services available through our Website or offered by NCCE. All RQF Courses advertised on this Website are provided by awarding bodies such as NCFE and Cache, Open Awards, and TQUK. We also offer a range of other training options and courses. If you have any questions about our offerings, please contact us.
We take no responsibility for resources we recommend in terms of publishing dates or content.
We reserve the right at our sole discretion to refuse enrolment on any of the courses we offer.
These terms and conditions are active on the day that you: Pay your deposit or Pay for your course in full.
Course Materials: learning materials, support and tuition (where applicable) relating to any Courses.
Course(s): the services, distance learning courses and course materials as provided by NCCE
Data Protection Legislation: the current data protection legislation, being GDPR along with the Data Protection Act 2018, and as adjusted on the UK’s departure from the European Union.
Website: www.ncce-learn.co.uk
2. REGISTRATION, PASSWORDS AND SECURITY
2.1 When you register for any part of the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
2.2 If you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately using the contact request tab on the website. When you enrol for a Course you will be issued with a student number which will be retained by you throughout your relationship with us.
2.3 If we have reason to believe there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.
2.4 Any personal information or data provided to us, such as names and email addresses, will be processed and used in order to provide you with any Courses you purchase. Any processing and use of your personal data will be considered as provided with consent in accordance with the relevant Data Protection Legislation for the above reasons.
3. YOUR STATUS
By placing an order for Courses through our Website, you warrant that you are: (a) legally capable of entering into binding contracts; and (b) at least 16 years old.
4. PLACING AN ORDER
After placing an order, you will receive an email from us acknowledging that we have received your order. Enrolment onto any of our courses is subject to our discretion. If for any reason we do not accept you onto a Course a full refund of any monies already paid will be provided.
5. AVAILABILITY AND DELIVERY
5.1 Materials are all online only, there is not an option for you to receive your Course in paper format. Log in details will be sent to you after completion of full registration. If you do not receive your log in details within 5 working days of registration, please contact us.
6. COURSE MATERIALS
We endeavour to ensure course materials are updated annually as part of our review process. We do not take responsibility for changes in or introduction of any primary or secondary legislation or policies introduced by external bodies between our review dates.
7. YOUR CONSUMER RIGHTS
7.1 If you are contracting as a consumer, you may cancel your order at any time within fourteen days, beginning on the day you placed your order.
7.2 If you cancel within fourteen days you will receive a refund of the price paid.
7.3 To cancel your order, you must contact the Student Services Team. This email must be received to us no later than fourteen days from the day you placed your order.
7.4 After fourteen days have elapsed, any and all fees become payable to us by you.
8. OUR REFUNDS POLICY
8.1 We offer a refund on all online Courses and Course Materials if you have emailed your cancellation within fourteen days
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. PRICE AND PAYMENT
9.1 The price of any Courses will be as quoted by us or on our Website from time to time, except in cases of obvious error. These prices include VAT. (A total order price including VAT is given when using the on-line checkout). Prices may be liable to change at any time. Special offers are subject to availability. Special offer discounts are only available at the time of ordering and cannot be backdated.
9.2 Our site contains a number of Courses and it is always possible that, despite our best efforts, some of the Courses listed on our site may be incorrectly priced. We reserve the right to change Course prices at any point without notice.
10. PAYMENT BY INSTALMENTS
10.1 Courses with monthly payments directly to us: We offer the opportunity to all learners to choose from a range of pay monthly payment plans to support students to spread the cost of their course. We offer this service directly and at no extra cost to you. We ask that you upkeep your payments, which are each due on the first of the month by Direct Debit. We use the vendor Stripe for your Deposit and Knoma as a first point for lending, or GoCardless as a second point for Direct Debit payments. You will not be asked to share you bank details with us, nor should you offer as such. You will pay your deposit at check out, but will be sent an external link from GoCardless on behalf of NCCE to set up your Direct Debit.
10.2 If you pay by deposit, you must sign your monthly agreement within 10 working days to ensure you are paying the price advertised at the time you enrolled. If you are later than 10 days in signing your agreement with Knoma or GoCardless, you fall out of the Refund timescale for your deposit, and you are subject to the current advertised price of the course that you are enrolling on. Therefore, for example, if you are enrolling on a special offer deal, please ensure you sign your agreements within 10 working days with Knoma or GoCardless, or you will be subject to pay the non-offer price.
10.3 Default on the Direct Debit will result in withdrawal from your programme unless you contact NCCE to arrange an alternative payment. In exceptional circumstances we can support you to arrange a payment break. Please contact us before your instalment is due.
10.4 If you cancel your Direct Debit agreement or you do not sign the agreement within a calendar month of signing your deposit, you will be withdrawn as a student.
11. REGISTRATION AND CERTIFICATION WITH AWARDING BODIES
11.1 NCCE will register you with the awarding organisation on your behalf, and therefore we ask for specific personal information before your course begins. This information is used for the purpose of registration and in accordance with GDPR.
11.2 All outstanding debts owed to NCCE must be paid before we will issue you with a certificate of completion.
11.1 Many of our Courses are accredited by National Awarding Organisations, including, but not limited to NCFE, CACHE and TQUK. Due to changes in certification processes, it may occasionally be necessary to substitute an Awarding Organisation for another of similar or superior status. We reserve the right to do so without notice.
12. COURSE EXTENSIONS AND INACTIVITY
12.1 You are strongly encouraged to complete your Course within this time period as linked to your chosen course, although we do not charge for extensions where this has not been possible and you have been active and/or in communication with your tutor, although please refer to 12.2 for inactive learners and withdrawal implications.
12.2a Where learners have been inactive for 12 months (365 days), either by not completing the registration form, or not submitting any learning activities for marking, on day 366 of they will be withdrawn without notice. Learners are welcome to return, but will be required to pay the full fee (which will be the current fee stipulated on the website, which is variable from course to course). Please be aware that when long periods are left, the student may come into the course with many differences, and in some cases, may be advised to start again. NCCE strongly advises that you remain in contact with you NCCE Tutor to avoid the re-registration fee after long periods of inactivity, although course assessment changes are unavoidable.
12.2b Where learners are on a practical course and not complete within 3 years of enrolment taking place, it is an awarding organisation requirement that the learner needs to be assessed in the workplace again. This will be at the students own cost, which includes travel expenses and a daily rate of the assessor.
12.2c Learners on all and any course who do not complete within the three year timeframe as stipulated by the awarding organisation will be required to start their learning again. This may be as follows:
- A full re-registration including new course fees and starting again on the new course (likely if the learner has done little to no work or has many gaps in learning)
- A partial re-registration of the full course fee if the learner has been active and some current course can be mapped over.
- Re-registration of AO fees only if the learner has been very active and is very close to completion.
12.2d The decision of 12.2c is final and cannot be appealed.
12.3 From time to time, awarding bodies may decide to withdraw a version of a qualification and then update with another. Students registered on the original will be notified in advance with around 6 months notice to complete. Students will also be given the option to transfer to the new version of the qualification if they prefer, and will be charged at the same cost of registration as set by the awarding body.
12.4 Definition of Activity or Inactivity: Activity means reasonable communication with your assessor around your studies, commitments, booking live sessions, submitting work for marking. You can also keep your assessor up to date with your progress, let them know (with appropriate information and detail) that you are not studying for a time, and ensure this is continued regularly to avoid inactivity. Activity does NOT include communication on Facebook Messenger or other social media contact, and it does not mean accessing your course materials or logging in. Learners MUST submit work or be in reasonable communication with their assessor, or the learner will become Inactive.
13. COURSE TRANSFER
13.1 We retain the sole discretion concerning whether you may transfer to another Course offered by us. Requests to transfer courses must be made within fourteen days upon receiving the log in details, which is the same date the course deposit or full fee was paid by you.
13.2 In the event we agree that you may transfer to another Course the price difference and a £45 administration charge will apply. In all cases of course transfer, you will also need to pay the awarding organisation registration fees for the qualification. These fees vary based on the awarding organisation and qualification of choice.
13.3 Under no circumstance can a transfer be accepted if a student enrolment period has been over six months or if an observation of practice has taken place.
14. COURSE ASSISTANCE
All Courses advertised on this Website are provided by NCCE itself. We will not subcontract your learning to another provider. If you require any assistance in relation to your course you should in the first instance always contact the Student Services Team.
15. PRACTICAL SESSIONS AND ASSESSMENTS
15.1 A confirmation form will need to be completed and agreed by the student (and workplace mentors or managers if applicable) before the commencement of any practical sessions / assessments.
15.2 Where an observation is required for your qualification by an NCCE qualified assessor, for example with the Early Years Educator qualifications or the Supporting Teaching and Learning qualifications, this is fully included in the pricing, apart from in the case of 15.3
15.3 Where a learner requires an observation which is not on UK Mainland, the learner is requested to pay any expenses for travel for the assessor. This may include such costs as air fare and accommodation. The total cost will be agreed prior to the observations.
15.4 For learners not in the UK, learners must attend an appropriate setting in the UK in order for assessment to take place.
16. OUR LIABILITY
16.1 The Courses and Course Materials are provided on an “as is” basis without any warranties, representations or conditions of any kind. NCCE, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third-party rights and the warranty of fitness for a particular purpose. NCCE make no warranties about the accuracy, reliability, completeness or timeliness of the Courses or Course Materials.
16.2 We will not be liable in any way for any increased costs or expenses, loss of profit, data, earnings, business, contracts, revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Courses, Course Materials or our Website or of any error or defect in them or of the performance non-performance or delayed performance of the Courses, Course Materials or this Website by us.
16.3 Notwithstanding any other terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
17. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights relating to the Courses and any Course Materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.
18. WRITTEN COMMUNICATIONS
18.1 When using our Website, you accept that communication with us will be electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.2 All formal notices from you should be sent by email.
19. EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the Courses, Course Materials or this Website that is caused by events outside our reasonable control.
19.2 NCCE is not liable for external third-party costs, including examination fees unless stated. When you enrol with NCCE at that point all prices include exams and assessment days. Should this price increase we will not pass this increase onto you so long as you remain within your study time allowance. In terms of observations or assessment days, this includes one full day unless otherwise stated. Additional sessions, if required due to student not being able to demonstrate performance,will incur additional costs in terms of assessor expenses, for which the student will be liable. Please also note that the prices are only all inclusive of practical and assessment days in the UK Mainland. We can support other locations, but alternative arrangements may be made. Functional Skills courses includes one free exam and re-sits will incur an additional cost.
20. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our Website.
The Website provides information on the Courses and other services available through our Website or offered by NCCE. All RQF Courses advertised on this Website are provided by awarding bodies such as NCFE and Cache, Open Awards, and TQUK. We also offer a range of other training options and courses. If you have any questions about our offerings, please contact us.
We take no responsibility for resources we recommend in terms of publishing dates or content.
We reserve the right at our sole discretion to refuse enrolment on any of the courses we offer.
These terms and conditions are active on the day that you: Pay your deposit or Pay for your course in full.
- DEFINITIONS
Course Materials: learning materials, support and tuition (where applicable) relating to any Courses.
Course(s): the services, distance learning courses and course materials as provided by NCCE
Data Protection Legislation: the current data protection legislation, being GDPR along with the Data Protection Act 2018, and as adjusted on the UK’s departure from the European Union.
Website: www.ncce-learn.co.uk
- INFORMATION ABOUT US
2. REGISTRATION, PASSWORDS AND SECURITY
2.1 When you register for any part of the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
2.2 If you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately using the contact request tab on the website. When you enrol for a Course you will be issued with a student number which will be retained by you throughout your relationship with us.
2.3 If we have reason to believe there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.
2.4 Any personal information or data provided to us, such as names and email addresses, will be processed and used in order to provide you with any Courses you purchase. Any processing and use of your personal data will be considered as provided with consent in accordance with the relevant Data Protection Legislation for the above reasons.
3. YOUR STATUS
By placing an order for Courses through our Website, you warrant that you are: (a) legally capable of entering into binding contracts; and (b) at least 16 years old.
4. PLACING AN ORDER
After placing an order, you will receive an email from us acknowledging that we have received your order. Enrolment onto any of our courses is subject to our discretion. If for any reason we do not accept you onto a Course a full refund of any monies already paid will be provided.
5. AVAILABILITY AND DELIVERY
5.1 Materials are all online only, there is not an option for you to receive your Course in paper format. Log in details will be sent to you after completion of full registration. If you do not receive your log in details within 5 working days of registration, please contact us.
6. COURSE MATERIALS
We endeavour to ensure course materials are updated annually as part of our review process. We do not take responsibility for changes in or introduction of any primary or secondary legislation or policies introduced by external bodies between our review dates.
7. YOUR CONSUMER RIGHTS
7.1 If you are contracting as a consumer, you may cancel your order at any time within fourteen days, beginning on the day you placed your order.
7.2 If you cancel within fourteen days you will receive a refund of the price paid.
7.3 To cancel your order, you must contact the Student Services Team. This email must be received to us no later than fourteen days from the day you placed your order.
7.4 After fourteen days have elapsed, any and all fees become payable to us by you.
8. OUR REFUNDS POLICY
8.1 We offer a refund on all online Courses and Course Materials if you have emailed your cancellation within fourteen days
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. PRICE AND PAYMENT
9.1 The price of any Courses will be as quoted by us or on our Website from time to time, except in cases of obvious error. These prices include VAT. (A total order price including VAT is given when using the on-line checkout). Prices may be liable to change at any time. Special offers are subject to availability. Special offer discounts are only available at the time of ordering and cannot be backdated.
9.2 Our site contains a number of Courses and it is always possible that, despite our best efforts, some of the Courses listed on our site may be incorrectly priced. We reserve the right to change Course prices at any point without notice.
10. PAYMENT BY INSTALMENTS
10.1 Courses with monthly payments directly to us: We offer the opportunity to all learners to choose from a range of pay monthly payment plans to support students to spread the cost of their course. We offer this service directly and at no extra cost to you. We ask that you upkeep your payments, which are each due on the first of the month by Direct Debit. We use the vendor Stripe for your Deposit and Knoma as a first point for lending, or GoCardless as a second point for Direct Debit payments. You will not be asked to share you bank details with us, nor should you offer as such. You will pay your deposit at check out, but will be sent an external link from GoCardless on behalf of NCCE to set up your Direct Debit.
10.2 If you pay by deposit, you must sign your monthly agreement within 10 working days to ensure you are paying the price advertised at the time you enrolled. If you are later than 10 days in signing your agreement with Knoma or GoCardless, you fall out of the Refund timescale for your deposit, and you are subject to the current advertised price of the course that you are enrolling on. Therefore, for example, if you are enrolling on a special offer deal, please ensure you sign your agreements within 10 working days with Knoma or GoCardless, or you will be subject to pay the non-offer price.
10.3 Default on the Direct Debit will result in withdrawal from your programme unless you contact NCCE to arrange an alternative payment. In exceptional circumstances we can support you to arrange a payment break. Please contact us before your instalment is due.
10.4 If you cancel your Direct Debit agreement or you do not sign the agreement within a calendar month of signing your deposit, you will be withdrawn as a student.
11. REGISTRATION AND CERTIFICATION WITH AWARDING BODIES
11.1 NCCE will register you with the awarding organisation on your behalf, and therefore we ask for specific personal information before your course begins. This information is used for the purpose of registration and in accordance with GDPR.
11.2 All outstanding debts owed to NCCE must be paid before we will issue you with a certificate of completion.
11.1 Many of our Courses are accredited by National Awarding Organisations, including, but not limited to NCFE, CACHE and TQUK. Due to changes in certification processes, it may occasionally be necessary to substitute an Awarding Organisation for another of similar or superior status. We reserve the right to do so without notice.
12. COURSE EXTENSIONS AND INACTIVITY
12.1 You are strongly encouraged to complete your Course within this time period as linked to your chosen course, although we do not charge for extensions where this has not been possible and you have been active and/or in communication with your tutor, although please refer to 12.2 for inactive learners and withdrawal implications.
12.2a Where learners have been inactive for 12 months (365 days), either by not completing the registration form, or not submitting any learning activities for marking, on day 366 of they will be withdrawn without notice. Learners are welcome to return, but will be required to pay the full fee (which will be the current fee stipulated on the website, which is variable from course to course). Please be aware that when long periods are left, the student may come into the course with many differences, and in some cases, may be advised to start again. NCCE strongly advises that you remain in contact with you NCCE Tutor to avoid the re-registration fee after long periods of inactivity, although course assessment changes are unavoidable.
12.2b Where learners are on a practical course and not complete within 3 years of enrolment taking place, it is an awarding organisation requirement that the learner needs to be assessed in the workplace again. This will be at the students own cost, which includes travel expenses and a daily rate of the assessor.
12.2c Learners on all and any course who do not complete within the three year timeframe as stipulated by the awarding organisation will be required to start their learning again. This may be as follows:
- A full re-registration including new course fees and starting again on the new course (likely if the learner has done little to no work or has many gaps in learning)
- A partial re-registration of the full course fee if the learner has been active and some current course can be mapped over.
- Re-registration of AO fees only if the learner has been very active and is very close to completion.
12.2d The decision of 12.2c is final and cannot be appealed.
12.3 From time to time, awarding bodies may decide to withdraw a version of a qualification and then update with another. Students registered on the original will be notified in advance with around 6 months notice to complete. Students will also be given the option to transfer to the new version of the qualification if they prefer, and will be charged at the same cost of registration as set by the awarding body.
12.4 Definition of Activity or Inactivity: Activity means reasonable communication with your assessor around your studies, commitments, booking live sessions, submitting work for marking. You can also keep your assessor up to date with your progress, let them know (with appropriate information and detail) that you are not studying for a time, and ensure this is continued regularly to avoid inactivity. Activity does NOT include communication on Facebook Messenger or other social media contact, and it does not mean accessing your course materials or logging in. Learners MUST submit work or be in reasonable communication with their assessor, or the learner will become Inactive.
13. COURSE TRANSFER
13.1 We retain the sole discretion concerning whether you may transfer to another Course offered by us. Requests to transfer courses must be made within fourteen days upon receiving the log in details, which is the same date the course deposit or full fee was paid by you.
13.2 In the event we agree that you may transfer to another Course the price difference and a £45 administration charge will apply. In all cases of course transfer, you will also need to pay the awarding organisation registration fees for the qualification. These fees vary based on the awarding organisation and qualification of choice.
13.3 Under no circumstance can a transfer be accepted if a student enrolment period has been over six months or if an observation of practice has taken place.
14. COURSE ASSISTANCE
All Courses advertised on this Website are provided by NCCE itself. We will not subcontract your learning to another provider. If you require any assistance in relation to your course you should in the first instance always contact the Student Services Team.
15. PRACTICAL SESSIONS AND ASSESSMENTS
15.1 A confirmation form will need to be completed and agreed by the student (and workplace mentors or managers if applicable) before the commencement of any practical sessions / assessments.
15.2 Where an observation is required for your qualification by an NCCE qualified assessor, for example with the Early Years Educator qualifications or the Supporting Teaching and Learning qualifications, this is fully included in the pricing, apart from in the case of 15.3
15.3 Where a learner requires an observation which is not on UK Mainland, the learner is requested to pay any expenses for travel for the assessor. This may include such costs as air fare and accommodation. The total cost will be agreed prior to the observations.
15.4 For learners not in the UK, learners must attend an appropriate setting in the UK in order for assessment to take place.
16. OUR LIABILITY
16.1 The Courses and Course Materials are provided on an “as is” basis without any warranties, representations or conditions of any kind. NCCE, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third-party rights and the warranty of fitness for a particular purpose. NCCE make no warranties about the accuracy, reliability, completeness or timeliness of the Courses or Course Materials.
16.2 We will not be liable in any way for any increased costs or expenses, loss of profit, data, earnings, business, contracts, revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Courses, Course Materials or our Website or of any error or defect in them or of the performance non-performance or delayed performance of the Courses, Course Materials or this Website by us.
16.3 Notwithstanding any other terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
17. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights relating to the Courses and any Course Materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.
18. WRITTEN COMMUNICATIONS
18.1 When using our Website, you accept that communication with us will be electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.2 All formal notices from you should be sent by email.
19. EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the Courses, Course Materials or this Website that is caused by events outside our reasonable control.
19.2 NCCE is not liable for external third-party costs, including examination fees unless stated. When you enrol with NCCE at that point all prices include exams and assessment days. Should this price increase we will not pass this increase onto you so long as you remain within your study time allowance. In terms of observations or assessment days, this includes one full day unless otherwise stated. Additional sessions, if required due to student not being able to demonstrate performance,will incur additional costs in terms of assessor expenses, for which the student will be liable. Please also note that the prices are only all inclusive of practical and assessment days in the UK Mainland. We can support other locations, but alternative arrangements may be made. Functional Skills courses includes one free exam and re-sits will incur an additional cost.
20. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our Website.
